标 题: 红帽公司(Redhat)招聘技术支持工程师
发信站: 水木社区 (Tue Oct 14 16:48:11 2008), 站内

Technical Support Engineer

The position is for a Technical Support Engineer in the GSS (Global Support Services) division of Red Hat to provide technical support to greater China and global customers. A senior position may be offered depending on the profile of the candidate. As a part of the responsibilities, the candidate is expected to:

* Answer telephone hotline and web based inquiries from customers regarding Red Hat software
* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions
* Use professional concept and exercises judgment within defined procedures
* Have an understanding of different installation methods, networking, firewall, security, clustering, web servers, and any database

Requirements

* Two or more years of experience (5+ for senior) in troubleshooting, debugging, and configuration of different applications especially related to Linux.
* Deep understanding of Linux/Unix and Open Source
* Understanding of Operating Systems especially Linux, programming languages and Software Engineering.
* Specific experience in Kernel, TCP/IP, LDAP/NIS, NFS, SAMBA, TCP/IP. Enterprise Hardware (like SAN/NAS) a plus
* Good knowledge on Java, J2EE or JBoss a plus
* Well developed reading, writing and speaking Mandarin Chinese and English skills
* Fluent Cantonese speaking a plus
* Ability to convey information concisely and clearly to all levels of clients
* Prior experience in a support role is preferred
* Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an added advantage
* Senior engineers are expected to lead small teams and mentor junior people.
* Degree preferably in a scientific, technical or Computer Science.

发送中英文简历到: gcg-recruit@redhat.com
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