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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
EXPECTATIONS AND TASKS
Support Engineer is accountable for troubleshooting & driving the resolution of product issues while engaging with all levels in the Support & Operations teams and ensuring consistent and up-to-date communication with customers.
Detailed Roles & Responsibilities:
Engage with customer, analyze configurations, application and system log files to determine the cause of issue.
Work closely with peers globally to ensure issue updates and resolution within SLAs.
Report errors/bugs to Development.
Provide basic consulting for customers on procedural issues and queries.
Share and document knowledge & best practices.
Give an accurate handover of business-critical occurrences to peers in other locations across the globe.
Participate in weekend support coverage as per roster planned globally.
Continually develop expertise on new releases and product as demanded by business environment.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
English speaking, Japanese is a plus.
Bachelor or Master degree in any discipline complemented by equivalent work experience
0-3 years of experience in customer facing engagements
Have work/intern experience in customer service with customer focus mindset.
SuccessFactors Solutions or equivalent products in HCM/HXM.
Strong analytical & logical skills, problem resolution, analysis and documentation skills.
A team player; enjoys working with international teams.
Ability to manage & prioritize own workload/tasks.
Ability to work with high sense of urgency and willingness to commit the additional time and effort on high impact issues.
公司介绍:1972年，SAP于德国创立；1995年，SAP进入中国，目前已在大中华地区的12个城市的14个地方设有办事机构。作为全球领先的企业应用软件解决方案提供商，SAP 致力于帮助各行业领域的、各种规模的企业实现卓越运营。利用端到端应用套件和服务，SAP支持全球400,000多家客户实现运营盈利并持续创新。在中国, 我们拥有6100多名员工, 16000多位客户, 700多位合作伙伴和24000多名认证顾问. 同时，更凭借在各职业领域的杰出贡献
多次收获奖项肯定. 2022年仅***季度, SAP在全球范围内荣获43个雇主奖项. 2022年6月, SAP再次当选中国大学生喜爱雇主.