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[大连]思爱普(中国)有限公司

职能类别:大学/大专应届毕业生
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP
Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

About the team
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

As a S/4HANA Cloud Product Support Intern, you will help in doing trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP? by all means such like Incidents, Expert Chat, Schedule An Expert session. This task regularly involves liaising with development teams and operation teams. By utilising teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.

The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.
What you'll do:
Among other responsibilities, you should expect to do many of the following:
Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.
Report errors and identify possible resolution to development support
Provide consulting for customers on procedural issues and queries
Provide Mission Critical Support on weekend and evening shift as scheduled
Share knowledge within a global team
Create content for and maintain the technical knowledge databases
Create check tools and workarounds for customers’ issues
Create supportability and analysis tools for customer use

Who you are:
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION
Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline

SKILLS AND COMPETENCIES
Required:
Proficiency with operating systems (Unix or Microsoft Windows)
Knowledge of object orientated programming (ABAP, Java, SQL)
Reasonable knowledge of relational databases (Oracle, MS SQL or SAP? HANA)
Proficiency with PCs and desktop software
Excellent customer focus & English communication skills (oral and written)
Enjoy and derive satisfaction from direct interfacing with customers
Strong team player who learns and adapts quickly
Open and professional communication style
Bias toward action and initiative
Problem solving and analytical skills
Systematic, communicative, and creative focus
Flexible approach to working in teams
Advanced diagnostic and technical analysis skills
Ability to assess, plan and troubleshoot while collecting information about the customer issue
University student that can work 4 to 5 days a week for at least 6 months

WORK EXPERIENCE
Experience working with customers is a plus
Previous internship experience would be an asset
Relevant work experience in an IT related consulting/support/development job
公司名称:思爱普(中国)有限公司
公司类型:外资(欧美)
公司介绍:1972年,SAP于德国创立;1995年,SAP进入中国,目前已在大中华地区的12个城市的14个地方设有办事机构。作为全球领先的企业应用软件解决方案提供商,SAP 致力于帮助各行业领域的、各种规模的企业实现卓越运营。利用端到端应用套件和服务,SAP支持全球400,000多家客户实现运营盈利并持续创新。在中国, 我们拥有6100多名员工, 16000多位客户, 700多位合作伙伴和24000多名认证顾问. 同时,更凭借在各职业领域的杰出贡献
多次收获奖项肯定. 2022年仅***季度, SAP在全球范围内荣获43个雇主奖项. 2022年6月, SAP再次当选中国大学生喜爱雇主.
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