[南京]上海英藤商务咨询有限公司

专业1:英语
专业2:市场营销
福利:通讯补贴 专业培训 绩效奖金 年终奖金 弹性工作 五险一金 在家上班 水电补贴 Workshop 做五休二
职能类别:课程顾问

Teaching Administrator 在线教务管理老师

最低学历：本科以上

经 验：英语专业，口语好，有教育行业经验者优先

工作性质：全职

招聘人数：1

工作地点：南京 （转正后在家上班）

任职资格:

1，热爱教育事业，愿意与公司共同成长，对在线英语课程有一定了解。

2，对富有热情，高执行力，适应能力强

3，主动性强，有较好的团队合作能力，善于沟通。

4，有流畅的英语口语会话能力，英语专业TEM-4，非英语专业CET-6

5，有跨文化的经验和意识,尊重文化差异（处理日常与美国外教沟通事宜）

6，熟练掌握WORD,EXCEL,POWERPIONT等办公软件；

7，有一定英语教育相关业务知识。在英语翻译和英语培训机构，客户服务与培训领域有相关经验者优先考虑。

岗位职责:

热爱教育事业。根据客户需求做好课程前咨询，课程介绍，客户服务，排课，回访等相关工作。熟悉中国区域所有课程相关的活动，培训美国外教老师，全英文视频翻译等。

学生方面：

1，接听日常咨询电话，处理相关在线留言，邮件，为潜在客户提供细致的课程咨询服务。

2，通过电话，邮件，短信或微信和美国老师联系沟通，提前沟通学生需求反馈并安排一对一面试

3，全程参与面试，必要时帮助学生和外教更好的沟通交流及课程调整工作。

4，通过电话，邮件，短信或微信等主动和学生及家长保持联系，跟进后期课程进度、反馈等并主动帮助双方解决问题。

外教老师方面：

1，新老师资料视频的整理、翻译工作。

2，新老师上线前一对一培训指导以及后期课堂的跟进、反馈、建议、解决其他课堂突发情况等

3，协助美国总部创建、维护和更新系统流程及规范，积极完成美国总部制定的其他任务。完成管理员的日常职责和任务。

工作时间:

周一至周五：10am-9pm 周六周日：9am-9pm

做五休二，调休。

Key Objectives

To ensure the proper implementation of presale, customer service, class management and student related processes. To be familiar concerning all class activities in China region. Substantial contribution in target achievement of China business.

Report Line：

Operations Administration Manager

Major Responsibilities

- Promote Ivy Education programs to potential customers and help them to understand program details by answering phone calls and online emails/messages

- Manage Ivy classes, teacher/student interviews and new student members at daily basis

- Monitor the status of planned class/interview activities and provide support to teachers and students on scheduling and account balance

- Participate student/teacher interviews and support the communications

- Communicate with teachers in English through phone call, emails, text and messages to support the operation

- Communicate with students and their parents in Mandarin through phone call, emails, text and messages to support the operation

- Use web based tool to support the business operations

- Support US headquarter to create, maintain and update process to standardize the operations

- Other coordination tasks required by manager and US headquarter

- Be able to work long hours to support the business in the first 6-12 months

- Perform administrative duties as required

Education / Degree

Diploma or University degree in Education/Training/English or comparable educational background

Knowledge / Skills / Competences

- Willing to grow with the business

- Passion, high say-do ratio and result oriented

- Strong own initiative and pro-activeness, team spirit and strong communication skills

- Customer oriented mindset and excellent selling skills

- Fluent English specially in Speaking

- Intercultural experience and awareness

- Good skills of software like MS-office and windows etc.

- Knowledge of English Education business

Experience

Experience with in the field of telecom sales, English Education consultancy, customer service and training are welcome

If you are interested in this position, please apply for this position by sending your resume to below email address.

公司介绍

美国瑞藤教育, 成立于2013年，致力于将美国中小学教育的专业素质和学习原生态带给有深度英语学习需求的学生，是高端在线教育的先行者。

公司名称:上海英藤商务咨询有限公司
公司类型:民营公司
公司规模:少于50人
公司介绍:Ivy Education, LLC, operated and managed in Florida, USA is dedicated to offering cross-cultural educational services to students in non-English speaking countries. Through private, one-to-one classes, we provide students with a certified teacher and an engaging and proven digital curriculum designed to the highest standards in the United States. Our teachers meet with students at the students’ selected times, and using video conferencing technology, in the students’ own homes. We are dedicated to not just teaching English, but immersing students in an authentic United States classroom experience.