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[北京]北京欧维博思软件有限公司

  1. 发布时间:2020-07-15
  2. 工作地点:北京
  3. 职位类型:全职
  4. 来源:前程无忧(51JOB)
  5. 职位:技术支持
专业1:计算机科学与技术
职能类别:技术支持/维护经理
FuturMaster is the leading solution provider in Supply Chain management, founded in France and with strong presence internationally. Selected by Gartner Magic Quadrant top 25 SCP software, we have more than 20 years’ experience and expertise in improving the competitiveness of supply chain for companies across all industries. Our optimization solution is based on advanced mathematical practices to address complex planning problems, while providing our customers a simple user interface.Our specialist team in SCP(supply chain planning) is engaged in large projects implementing our solutions for the most prestigious clients globally from different industries (luxury, cosmetics, health, food, retail, electronic, textile etc...)FuturMaster is a leading solution provider in Supply Chain management. Headquartered in Paris, we have a strong presence internationally and more than 20 years’ experience and expertise in improving the supply chain performance of our customers. The FuturMaster software suite has been conceived, developed and implemented to drive business and supply chain forecasting and planning on a global scale. Our international consulting team specialized in Advanced Planning System (APS) is engaged in large projects, implementing our solutions for the most prestigious clients across 5 continents and from different industries (luxury, cosmetics, health, food, retail, etc.).As a market leader, our fast development and especially our high growth potential in emerging markets is a unique career opportunity. To support our development need in China and Asia Pacific, we are seeking for a:Support consultant (Beijing)The position:As a real interface between internal teams (development, consulting, sales) and customers, you are the guarantee of the quality of FuturMaster’s maintenance service and as such of customer satisfaction. You will interact directly with our customers, identify and solve their difficulties. This mission requires multiple competencies, both technical and functional. When complex issue occurred, you can mobilize consulting/test/development team for assistance if needed. Your position will be based in Beijing, with servicing coverage over greater China and globally.Key Roles:As a support consultant, your role consist of: quickly understand our solution and functional process of the customer/users, diagnose the problem, and find the right solution/resource to solve them (within the scope of our support contract).We offer 2 types of support service: Standard and Premium. In the case of Premium support, you will have larger scope of intervention in order to accompany our customer in their solution utilisation: training, solution evolution (configuration, create new workscreens/reportings, simple specific development…)You will also be assigned tasks as technical consultant to assist the work of consultants.Responsibilities:-	Application maintenanceo	Understanding and responding to customer issues and needs.o	Diagnostic according to procedures and provide solutionso	Liaise with consultant team and R&D team for problem escalation and follow up.o	User training and coachingo	Recording issues for analysis and continuous improvement of solution and serviceso	Propose solution quality/functional improvement initiativeso	Transfer customer needs to consulting team and development teamo	Establish and maintain support procedureso	Friendly and have good communication skills, Mmaintain strong relationship with customers Requirements:?	Bachelor degree or above in Science/Engineering from a renowned university?	Proficiency in English communication is a must?	Experience in support or usage of APS/ERP software, already experienced client relationship is a plus?	Overseas study or working experience will be a differentiation factor?	Proficiency in English communication is a mustQualities we look for:We are looking for young talents with: service mind-set, listening skills, analytical problem solving skills, interpersonal and communication skills, pressure resistance and reactivity. Rigorous, precise, curious, methodical, and trustworthy are the most important basic characteristics of a support engineerconsultant. Your success of this position could lead you to consultant positions with enriched responsibilities.We can offer you:?	Intense full-time training to learn our system and solutions?	Face multiple challenges: intellectual, interpersonal, high quality standards?	An excellent platform for you to rapidly grow with the company which has recently entered Chinese Market?	A comfortable, positive and international working atmosphereSubmit your CVIf you are interested in this position, please send your CV and cover letter to hr_cn@futurmaster.com. Please put your “name-graduation school-applied position” in the subject field so that your CV will be well retrieved.



公司简要介绍:

公司名称:北京欧维博思软件有限公司
公司类型:民营公司
公司介绍:北京欧维博思软件有限公司成立于2009年01月23日,注册地位于北京市朝阳区工人体育场北路甲6号23层2306室,法定代表人为王昕。经营范围包括应用软件服务;基础软件服务;计算机系统服务;数据处理;计算机维修;技术开发、技术咨询;技术交流、技术转移;经济信息咨询(不含中介服务);销售:计算机、软件及辅助设备。(企业依法自主选择经营项目,开展经营活动;依法须经批准的项目,经相关部门批准后依批准的内容开展经营活动;不得从事本市产业政策禁止和限制类项目的经营活动。)


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