[上海]巴斯夫（中国）有限公司
- 发布时间：2018-03-14
- 工作地点：上海
- 职位类型：全职
- 来源：前程无忧(51JOB)
- 职位：Customer Service Officer
Objectives
To maximize value to the customer by providing operational excellence and cost efficient service. Efficient management of the order fulfilment processes in order to secure and enhance business opportunities. Handle customers’ inquiries/non-conformities in accordance with established operation policies or procedures.
Main Tasks
? Understand the respective order management process and perform independently daily order operation. (i.e. managing the customer orders, monitoring order documents and AR, responding to the customer about the order states as well as the non-conformity handling update efficiently and effectively).
? Operate correctly with the application systems (i.e. SAP/e-solution/Microsoft office) and customers.
? Keep an ordinary working space and setup a clear filing system to enable the reliable backup operation.
? Team player and cooperative within OTC community (i.e.S/M,FU,EHS etc.).
? AR management support, e.g. check invoice receipt with customers.
? Administration of customer complaints.
? Support sales rep. for sales forecast collection.
Requirements
? Bachelor degree or above with major in business and/or supply chain management.
? Knowledge in SAP and OTC/business processes preferred.
? Good communication skills in English and Chinese.
公司简要介绍：
公司类型:外资（欧美）
公司介绍:巴斯夫与大中华市场的渊源可以追溯到1885年，从那时起巴斯夫就是中国的忠实合作伙伴。作为中国化工领域最大的外商投资企业，巴斯夫主要的投资项目位于南京、上海和重庆，生产基地遍布全国，其中巴斯夫上海创新园更是全球的研发枢纽。
2016年，巴斯夫大中华区销售额超过73亿欧元（按客户所在地），截至年底员工人数为8,982名。目前，大中华区是巴斯夫全球第三大市场，仅次于德国和美国。
目前巴斯夫在大中华区拥有25个主要全资子公司，7个主要合资公司，以及24个销售办事处。巴斯夫在大中华区的业务包括中间体、单体、石油化学品、分散体与树脂、护理化学品、营养与健康、特性化学品、催化剂、化学建材、涂料、特性材料以及作物保护等。
上述化工产品几乎用于日常生活的所有领域——从房屋、汽车、食品、农作物、医药、纺织、运动服装、家居用品、电子设备到风能等不一而足。巴斯夫在过去20年里已在大中华区投资超过60亿欧元（与合作伙伴共同投资逾80亿欧元），建立了具有竞争力的本土生产、市场营销、销售、技术服务和创新网络。
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